Stakeholders in Nigeria’s e-commerce industry have identified pay-on-delivery (POD) as a fundamental mistake now hindering the sector’s growth.
Speaking during the E-commerce and Payment Forum organized by the Lagos Business School (LBS), the stakeholders noted that the practice started at the onset of the industry and is now becoming difficult to stop.
According to them, the fear of losing customers to another player in the market has kept the likes of Jumia and Konga going on with the practice despite its threat to the sustainability of their businesses.
